Staying Safe In AutoSettle

Staying Safe In AutoSettle

AutoSettle is designed to make vehicle transactions safe, respectful, and hassle-free.

Our secure, built-in chat system allows you to connect without ever needing to share personal contact details.

To help protect yourself and others, follow these simple tips when chatting:

1. Keep Conversations on the Platform

Always use AutoSettle’s in-app chat to communicate.

If someone suggests switching to SMS, WhatsApp, email, or another app - especially early in the conversation - that’s a red flag.

Staying on the platform keeps your conversation secure and ensures we can step in if needed.

2. Don’t Share Personal Contact Details

Avoid giving out:

  • Your phone number

  • Personal email address

  • Social media accounts

  • Home address

Everything you need to Buy or Sell can be handled safely within AutoSettle - even the Handover process can be handled through the AutoSettle chat process.

3. Never Agree to Payments Outside the Platform

All payments should go through AutoSettle.

If someone asks for:

  • Direct bank transfers

  • Card payments

  • Deposits outside the system

…it's a clear sign to stop and report. Our platform is built to safeguard your transactions.

And by the way, we have no use in taking Gift Cards for the payment of vehicles - if you are ever requested to make a purchase for Gift Cards or iTunes cards, this is a red flag and report this to us immediately. 

4. Be Wary of Unusual Requests

Watch out for:

  • Offers to overpay

  • Requests for urgent transfers

  • Suspicious links

  • Pressure to rush the deal

If it feels strange, it probably is. Pause and double-check before taking action.

5. Report Anything Suspicious

If something doesn’t feel right, report it directly through the platform.

Our support team will review it quickly and discreetly. We’d rather investigate a false alarm than miss a real issue.

Your safety is our top priority.

Final Tip: Trust Your Instincts

If a conversation feels off, uncomfortable, or too aggressive, you’re allowed to walk away - or ask for help.
We’re here to make your experience smooth and secure, every step of the way.

Info
You might also find this article helpful: Types of Known Scams to Avoid

    • Related Articles

    • Keeping Our Customers Safe Online

      At AutoSettle, safety isn’t just a feature—it’s a foundation. We’ve built our platform from the ground up to protect you from scams, impersonation, and suspicious behaviour while buying or selling a vehicle. AI-Powered Chat Monitoring Our chat system ...

    • What is AutoSettle?

      AutoSettle is a secure, guided platform that helps people buy and sell vehicles with confidence. It removes the uncertainty that often comes with private vehicle transactions by bringing identity checks, vehicle verification, and secure payments ...

    • Selling a Vehicle Through AutoSettle

      Selling your car privately might feel overwhelming - but it doesn’t have to be. With a few smart steps, you can attract serious buyers, build trust, and sell your car confidently using AutoSettle. Here are our top tips to help you achieve the best ...

    • What Compliance Standards Does AutoSettle Follow?

      AutoSettle takes your privacy, data security, and transaction integrity seriously. That’s why we’re committed to achieving and maintaining the highest levels of regulatory and data protection compliance. Security & Compliance Frameworks We are ...

    • Why Can't AutoSettle Verify My Vehicle?

      AutoSettle relies on accurate and up-to-date data from national vehicle databases, including the Personal Property Securities Register (PPSR) and the National Exchange of Vehicle and Driver Information System (NEVDIS), to verify vehicles. If your ...